TAV's three airports are among the best in the world
Operated by TAV Airports, Ankara Esenboga, Skopje and Zagreb airports have received the prestigious Airport Service Quality award.
TAV Airports, a member of the Groupe ADP, has been awarded five prestigious Airport Service Quality awards for excellence in customer experience at five of airports it operates, including Ankara Esenboga, Skopje and Zagreb. The awards were determined by passenger reviews conducted by ACI World and recognize TAV Airports' commitment to providing the best travel experience for its passengers.
The three named airports clinch "best airport", with multiple wins in special categories. Skopje Airport emerges as “cleanest airport” in Europe while Zagreb and Skopje get "airports with most dedicated staff" and "easiest airport journey" awards respectively. Ankara and Skopje airports honored as "most enjoyable airports” in Europe. The award ceremony will take place during the ACI Customer Experience Global Summit, which will be held on September 4-7, 2023, in Incheon, Republic of Korea. The winners will be presented with their well-deserved accolades at the ceremony.
TAV Airports CEO Serkan Kaptan stated, "TAV Airports works to offer the best travel experience by closely monitoring the needs and expectations of passengers at 15 airports we operate in eight countries. Last year, we served a total of 78.5 million passengers at our airports. We are very happy to win these awards, which are determined directly by passenger evaluations. With our human resources and knowledge, we have become a preferred brand in airport operations all over the world. I would like to thank all our employees who contributed to this success."
The ASQ program, which is globally recognized, provides ACI member airports with tools and expertise to measure and improve passenger satisfaction, business performance, and airport service quality. The awards were decided based on 465,000 surveys conducted in 2022.
About TAV Airports
A global brand in financing, developing and operating airports, TAV welcomed 78.5 million passengers in 2022. A member of Groupe ADP, TAV Airports is part of the leading airport management platform globally. The company operates 15 airports in eight countries –Türkiye, N. Macedonia, Georgia, Kazakhstan, Tunisia, Latvia, Saudi Arabia and Croatia. Through its subsidiaries, TAV provides integrated services in all areas of airport operations, including duty-free, food and beverage, ground handling, IT, private security and hospitality services. The company is quoted on Istanbul Stock Exchange and featured on the BIST Sustainability Index. TAV Airports is committed to achieving net zero emissions in 2050.