TAV’s six airports received service quality awards in Krakow
Operated by TAV, Izmir Adnan Menderes, Ankara Esenboğa, Madinah, Tbilisi, Zagreb, and Skopje airports received the best airport awards in their categories at the ACI Customer Experience Global in Krakow, Poland this year.
Operated by TAV Airports, a member of Groupe ADP, Izmir Adnan Menderes and Skopje airports won the "best airport" awards in their categories within the scope of the Airport Service Quality (ASQ) program. İzmir was awarded in the category of “5-15 million passengers” and Skopje in the category of “2-5 million passengers”.
The two airports, together with Ankara Esenboga, Tbilisi, Zagreb, and Madinah airports, also received their awards in the "best hygiene practices" category introduced after the pandemic. The awards, determined by passenger reviews by ACI World, were handed over to their respectful owners at the ceremony during the ACI Customer Experience Global Summit held in Krakow this year.
TAV Airports Holding Chief Executive Officer Serkan Kaptan said, “We strive to provide a good travel experience at every airport where we operate, considering the needs and expectations of our passengers. We are pleased to be on the ASQ list with our six airports, based on directly passenger reviews. We offer our passengers an increasingly personalized airport experience with advanced digitalization and smart airport practices that improved greatly with the demands of the pandemic for the upcoming period. On top of that, our employees are at the center of the passenger satisfaction. I would like to thank all TAV employees who contributed to this success.”
As part of the ASQ program, which offers ACI member airports the tools to measure and improve passenger satisfaction, business performance, and airport service quality, the survey was conducted with more than 370,000 passengers in 2021. ACI World represents 1950 airports in 185 countries.
About TAV Airports
TAV Airports, one of the world's leading airport operators, operate Antalya, Ankara Esenboğa, İzmir Adnan Menderes, Milas-Bodrum, and Gazipaşa Alanya airports in Türkiye. TAV operates abroad in Kazakhstan's Almaty, Georgia's Tbilisi and Batumi, Tunisia's Monastir and Enfidha-Hammamet, Macedonia's Skopje and Ohrid, Saudi Arabia's Medinah, and Croatia's Zagreb Airport. The duty-free, food and beverage services, and other commercial areas at Latvia's Riga Airport are being operated by TAV Airports Holding. TAV Airports Holding also provides ground handling, IT, security, and management services alongside the mentioned services for many different airports worldwide.