Press Releases

TAV's four airports among Europe’s best in service quality

Izmir Adnan Menderes, Ankara Esenboga, Zagreb and Skopje airports received the prestigious Airport Service Quality award in their respective categories. Given by ACI World through passenger surveys and independent site audits, the awards will be presented in a ceremony in Krakow in September.

A member of Groupe ADP, this year TAV Airports succeeded to place four airports in its portfolio as the best in Europe in service quality. ACI World announced the ASQ survey results today. Zagreb and Skopje Airport is awarded in the category of “2-5 million passengers”, Izmir Adnan Menderes is awarded in the category of “10-15 million passengers” and Ankara Esenboga is awarded in the category of “15-25 million passengers” annually. ASQ awards are given following a survey of more than 640 thousand passengers in 91 countries.

TAV Airports President&CEO Sani Şener said “As TAV, we operate 14 airports in seven countries. Last year we provided services to a total of 105 million passengers. Passenger satisfaction is at the core of all our operations. We strive to provide a safe, comfortable and fast travel experience for our passengers. We follow the needs and expectations of our passengers closely and provide innovative solutions. This recognition by our passengers is very valuable and makes us proud. With our qualified human resource and our know-how, we became a preferred brand in airport operations on a global scale. I wholeheartedly thank all our employees for this achievement.”

In addition to Izmir, Ankara, Zagreb and Skopje, Muscat Airport, where TAV subsidiaries BTA and TAV O&M undertook the F&B, lounge, carpark and CIP services, received the “most improved” services award in the Middle East.


About TAV Airports

TAV Airports provides integrated services in all areas of airport operations, with a global footprint at 100 airports in 30 countries. A member of Groupe ADP, TAV Airports is part of the leading airport management platform globally that served 218 million passengers in 2019. Through its subsidiaries, TAV is active in airport service businesses, including duty-free, food and beverage, ground handling, IT, private security and commercial area management. The company is quoted on Istanbul Stock Exchange.


For further information: Erhan Ustundag, +90 212 463 30 00/2097 and +90 530 228 80 59,